Privacy Policy
Effective Date: [1st January 2024]
At SamanLelo.com, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit or make a purchase from our website.
1. Information We Collect
We collect the following types of information when you use our website:
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Personal Information: Name, email address, phone number, shipping and billing addresses, payment details.
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Non-Personal Information: Browser type, IP address, device information, browsing behavior on our website.
2. How We Use Your Information
We use your information to:
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Process and fulfill your orders.
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Improve our website and services.
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Provide customer support and respond to inquiries.
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Send promotional offers, updates, and newsletters (only if you opt-in).
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Prevent fraud and ensure security.
3. Sharing Your Information
We do not sell, rent, or trade your personal information. However, we may share your data with:
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Service Providers: Payment processors, delivery partners, and third-party vendors assisting in order fulfillment.
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Legal Authorities: When required by law or to protect our rights.
4. Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your shopping experience. You can manage cookie preferences through your browser settings.
5. Data Security
We implement security measures to protect your personal data. However, no online platform is 100% secure, and we encourage you to use strong passwords and avoid sharing sensitive details online.
6. Your Rights
You have the right to:
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Access, update, or delete your personal information.
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Opt-out of marketing communications.
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Request details on how we process your data.
7. Third-Party Links
Our website may contain links to third-party sites. We are not responsible for their privacy practices and encourage you to review their policies.
8. Return & Refund Policy
We strive to ensure customer satisfaction. If you are not happy with your purchase, you may be eligible for a return or refund based on the following conditions:
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Items must be returned within 7 days of delivery in their original condition and packaging.
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Certain products, such as perishable goods or personal care items, may not be eligible for return.
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Refunds will be processed within 8-10 business days after we receive and inspect the returned product.
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Customers are responsible for return shipping costs unless the item received was damaged or incorrect.
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For more details, please visit our Return & Refund Policy page or contact our support team.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.
10. Contact Us
If you have any questions about this Privacy Policy, you can contact us at:
📧 Email: Support@samanlelo.com
By using SamanLelo.com, you agree to the terms outlined in this Privacy Policy.
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